Recreate Behavioral Health Network, a nationally recognized leader in dual-diagnosis behavioral health treatment, operates multiple behavioral health facilities nationwide, with services ranging from detox to intensive outpatient programs.
The Challenge: Finding A More Efficient Admissions Process
Recreate Behavioral Health Network uses two best-in-class systems, Salesforce and KIPU, for admissions and patient care respectively. While both systems are powerful in their own right, the lack of integration between the two meant that staff manually entered information into both systems separately, taking time away from patients and introducing the possibility of human error.
“We were juggling multiple systems that didn’t talk to each other,” said Chief Revenue Officer Liam McElwee, “Our staff was stuck entering the same data multiple times, which was a huge time drain. We wanted a better way to handle our patient information and provide the care our patients deserve.”
Recreate needed a way to streamline their admissions data, from inquiry to intake. Enter Braided, who stepped in to integrate Salesforce and Kipu, creating a seamless experience for staff and patients alike.
The Solution: A Fully Managed Integration Live in Weeks
As the preferred integration partner for Kipu, Braided had the knowledge needed to step in and deliver value quickly. Right away, the Braided team understood what was needed to integrate this workflow across systems. And by partnering with the Recreate team, were able to get a fully functional integration live in weeks, not months.
“The integration process with Braided was surprisingly quick,” Liam [last name] recalled. “In just a few weeks, we had everything set up, and any necessary adjustments were handled swiftly. The improvement in our workflow was immediately noticeable.”
Braided’s fully managed integration approach connected Salesforce and Kipu rapidly, eliminating the need for dual data entry. The solution allowed patient information to flow seamlessly between the two systems, ensuring accurate and efficient data management.
And with any process involving patient information, security and trust are always the top priority.
“We felt assured knowing that Braided valued privacy and security as much as we did. Braided’s SOC 2 Compliance and their experience in maintaining HIPAA compliance gave us a great deal of confidence that data was being managed to our extremely high standards,” said Liam.
And with a fully managed integration means the solution just works, without the Recreate team needing to manage integrations. As systems and workflows update and change, Braided ensures the integration always supports what’s needed.
A Benefit to Both Efficiency and Patient Care
The integration created significant and instant benefits for the Recreate team. The admissions team, which had been overwhelmed by tedious data entry tasks, could now operate more efficiently, saving hours of work each week. This meant more time helping patients get the care they need, and less time re-entering the same information.
“We’ve saved countless hours by eliminating the need for dual data entry,” Liam said. “This allows our team to focus on providing the best possible care for our patients, rather than getting bogged down by administrative tasks.”
With this success, Recreate plans to integrate more workflows with Braided, including billing software, with the vision of having a single patient story across every system.
In an industry where every interaction is critical, Recreate’s innovation with Braided ensures they can continue to offer compassionate, efficient, and high-quality care to those who need it most.
